WHITE-GLOVE MANAGEMENT

You Run Your Shop.
We Run Your Website.

Everything handled. Nothing overlooked. From daily monitoring to content updates, security to performance, your dedicated account manager ensures your website works flawlessly while you focus on selling wheels and tires.

Dedicated Account Manager

Not just a ticket system

99.9% Uptime Guarantee

monitored 24/7

24-Hour Response Time

priority support

See What's Included View Pricing
  • THE DIY NIGHTMARE

What Happens When You Manage It Yourself

Most shop owners who try to manage their own website end up here…

Site Goes Down. No One Knows Why.

Your site crashes on Friday night. You're scrambling to figure out what went wrong. Customers can't place orders. You lose a weekend of sales. By Monday, you've lost $5K+ and still don't know how to fix it.

Updates Break Everything.

You update your site or a plugin. Suddenly the configurator doesn't work. Checkout is broken. You spend a full day trying to figure it out, and still can't fix it. You need to hire an emergency developer at $200/hour.

Security Breach. Customer Data Stolen.

Hackers exploit an outdated plugin. Customer credit card data is compromised. You face legal liability, lose customer trust, and spend thousands on forensic analysis and notifications.

These aren’t hypotheticals. This is what happens to shops without professional website management. The question isn’t ‘can I afford white-glove service?’ It’s ‘can I afford NOT to have it?’

  • COMPREHENSIVE MANAGEMENT

Everything Included in
White-Glove Management

One monthly price. Zero surprises. Complete peace of mind.

Daily Monitoring & Maintenance

  • 24/7 uptime monitoring (99.9% guarantee)
  • Daily site health checks
  • Automated daily backups (30-day retention)
  • Performance monitoring and optimization
  • Database optimization (weekly)
  • Broken link detection and repair
  • Form submission testing
  • SSL certificate monitoring and renewal

Security & Updates

  • Daily security scans
  • Malware detection and removal
  • Firewall configuration and monitoring
  • Core updates (tested before applying)
  • Plugin updates (tested in staging environment)
  • Theme updates (with compatibility checks)
  • Security patch deployment (within 24 hours)
  • Login security and brute force protection
  • DDoS protection

Content & Design Updates

  • Content updates (up to 2 hours/month included)
  • Image uploads and optimization
  • Product additions/removals
  • Pricing updates
  • Promotional banner creation
  • Page layout adjustments
  • Blog post publishing
  • 24-hour turnaround on requests

Performance Optimization

  • Image compression and optimization
  • Caching configuration and tuning
  • CDN setup and management
  • Code minification (CSS, JS)
  • Database query optimization
  • Page load speed monitoring (target < 3 seconds)
  • Mobile performance optimization
  • Monthly performance reports

Inventory & Integration Management

  • Supplier inventory sync monitoring
  • Failed sync detection and resolution
  • Data feed troubleshooting
  • Payment gateway health checks
  • Page layout adjustments
  • Shipping integration monitoring
  • API connection troubleshooting
  • Real-time inventory accuracy verification

Dedicated Support & Strategy

  • Dedicated account manager (your point of contact)
  • Direct phone and email access
  • Priority support (24-hour response time)
  • Monthly strategy calls
  • Monthly analytics reports (traffic, conversions, sales)
  • Quarterly optimization recommendations
  • Emergency support for critical issues
  • Training for your team (as needed)
See Pricing Details
DEDICATED SUPPORT

Your Personal Website Manager

Not just a ticket system. Not an offshore support queue. A real person who knows your business and cares about your success.

What Your Account Manager Does:

  • Acts as your single point of contact for everything website-related
  • Knows your business, your goals, and your customers
  • Proactively monitors your site and catches issues before you notice
  • Coordinates with our dev team for custom requests
  • Reviews analytics monthly and recommends improvements
  • Responds within 24 hours (4 hours for emergencies)
  • Speaks plain English (no tech jargon, ever)
  • Answers questions like: "Why did traffic drop?" "How do I change this?" "What should we improve?"

Phone & Text

Email Access

Monthly Calls

24hr Response

The Difference:

Other companies give you a ticket system. You submit a request, wait days, get a generic response from someone in another country who doesn't understand your business. WheelHouse gives you real people who know wheel and tire businesses because we RUN wheel and tire businesses.

Meet Your Future Account Manager
  • PEACE OF MIND

What You'll Never Worry About Again

  • "Is my site down?"
  • "Did the inventory sync fail?"
  • "Is my SSL certificate expired?"
  • "Did that plugin update break something?"
  • "Am I getting hacked?"
  • "Why is my site so slow?"
  • "Did someone submit a form?"
  • "Are payments processing?"
  • "Do I have a backup?"
  • "Is WordPress up to date?"
  • "Are we ranking on Google?"
  • "Why did traffic drop?"
  • "How do I change this image?"
  • "What's my conversion rate?"
  • "Should I upgrade my hosting?"
  • "Who do I call when something breaks?"

With white-glove management, the answer to all these questions is the same: 'We're handling it. You don't need to think about it.'

  • ALL SITE TYPES

We Manage Every Type of
Wheel & Tire Website

From single-shop retail sites to enterprise wholesale portals, we provide the same white-glove service, tailored to your needs.

Retail Shop Websites

Single or multi-location retail wheel and tire shops. E-commerce with configurator, checkout, appointment scheduling, and supplier inventory.

What we monitor:

  • Visual configurator uptime and performance
  • Inventory sync from 1-10 suppliers
  • Appointment scheduling integration
  • Checkout and payment processing
  • Customer order notifications

Wholesale Dealer Portals

B2B portals for wholesalers and distributors. Tiered pricing, dealer accounts, bulk ordering, and ERP integration.

What we monitor:

  • Dealer login and authentication
  • Tiered pricing engine accuracy
  • Bulk order processing
  • ERP/POS integration sync
  • Multi-warehouse inventory
  • Dealer-specific pricing updates

Manufacturer Brand Sites

Brand showcase websites with dealer locators, product catalogs, B2B ordering, and marketing asset libraries.
 

What we monitor:

  • Product catalog accuracy
  • Dealer locator functionality
  • B2B portal for authorized dealers
  • Marketing asset downloads
  • Multi-language support (if applicable)
  • High-traffic handling during launches
Common Questions

White-Glove Management FAQ

Q. What if I need changes made RIGHT NOW?

Contact your dedicated account manager via text or email. Critical issues (site down, checkout broken) get a 4-hour response. Non-critical requests (content updates, layout changes) are handled within 24 hours.

Almost none. We handle 99% of website tasks. You'll have a 30-minute monthly call with your account manager to review performance and strategy. That's it.

You can cancel anytime with 30 days notice. No contracts. But 95%+ of our clients stay because the value far exceeds the cost. Most shop owners realize they can't afford NOT to have it.

Yes. You have full admin access to your WordPress site. But most clients prefer to send requests to their account manager since updates are included (up to 2 hours/month) and we ensure changes don't break anything.

We have a seamless handoff process. Your new account manager receives a full briefing on your site, your business, and your preferences. Continuity is built into our system.

No. Hosting is just server space. White-glove management includes hosting PLUS daily monitoring, security, updates, content changes, performance optimization, dedicated support, and strategic guidance. It's like the difference between renting an apartment vs. having a full-time building manager.

We stand behind our work. If we can't fix it, we escalate to our dev team immediately. We've fixed 100% of critical issues within 24 hours. If we somehow can't resolve it, you don't pay for that month.

If you have an existing WordPress/WooCommerce site built by someone else, we can take over management. We'll audit it first to ensure it meets our standards. If major fixes are needed, we'll give you a clear scope and cost.

Included (up to 2 hours/month): adding/editing products, changing images, updating text, posting blogs, updating prices, creating banners. Not included: major redesigns, custom development (5+ hours), complex layout changes.

You receive monthly reports showing uptime %, load speeds, security scans, backup confirmations, and issues resolved. Your account manager sends proactive alerts if anything needs attention.

Ready to Stop Worrying About Your Website??

Let us handle the tech. You focus on what you do best—selling wheels and tires.

Schedule a call with an account manager to see how white-glove management works.

Talk to an Account Manager Or See a Demo

No obligation. No pressure. Just a conversation about how we can help.